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Contact-Hotels

1 bedroom - 1 guest

Best rate guaranteed conditions

LOWEST PRICE GUARANTEE

REFUND OF 10 TIMES THE DIFFERENCE if you find it cheaper elsewhere.

Contact Hotel guarantees you the lowest price. If you find it cheaper elsewhere, we will refund you 10 TIMES the difference.

1 - Definition

First of all, it should be noted that prices in the hotel sector are likely to change several times a day.

If, after booking your room on the website https://www.contact-hotel.com , you find within one hour of your booking an identical offer for the same booking at a lower price bookable on another website, we undertake to refund you 10 times the difference.

2 - Application of the warranty

The Lowest Price Guarantee applies if the following criteria are met:

  • The same hotel
  • Same dates and length of stay, room category, cancellation conditions
  • The same number and type of customers (adult, child or baby)
  • Rate found online within one hour of booking.

3 - Applicable rates / exclusions

The Lowest Price Guarantee applies exclusively to hotel overnight bookings made on https://www.contact-hotel.com.

The following are excluded from the benefit of the best price guarantee:

  • promotions, sales, clearances and prices reserved for specific categories of customers such as members of an association, a club, a works council
  • negotiated rates reserved for businesses or corporate rates
  • Preferential rates for associations/staff of an administration/friendly society
  • discounted rates for loyalty card members or membership programs such as Genius (Booking) or Hotels.com program…
  • reduced rates associated with the use of a payment facility
  • group rates or rates obtained through auction or any similar process such as flash sales
  • prices available on private sales or group sales sites
  • specific promotional offers providing an additional discount after booking (promotional codes provided following registration for a newsletter, for example).

4 - Filing of applications

To request the application of the Lowest Price Guarantee, you have 10 days from the date of your booking. To do so, you must send an email to satisfaction@contact-hotel.com attaching a copy of your booking confirmation and a screenshot of the competitor's website displaying the lowest available price (the date and time must be visible on the screenshot).

Any request that is incomplete, incorrect, or contains illegible or incomplete supporting documents cannot be processed.

5 - Processing of requests

After verification by Customer Service, the Lowest Price Guarantee will be granted to you if your claim meets all the conditions for application. If the claim does not meet the conditions related to the Lowest Price Guarantee, Customer Service will send you an email informing you that the Guarantee cannot be applied.

6 - Reimbursement terms

If all conditions are met, Contact Hôtel will reimburse in the form of a promo code usable on the Contact-hotel.com website in the same room category initially reserved.

Example : You book a double room for 2 people for one night at €64 (including a tourist tax of 1,90). Forty-five minutes later, you find the same room on another website, under the same conditions, for €60.

After analyzing your request and if it meets our conditions, you will receive a voucher worth €40 to use in one of our 300 hotels for a double room within 12 months of the date of receipt of the voucher.

7 - Liability

This guarantee does not allow cancellation of the reservation, but a refund of 10 times the difference once the stay has been completed at the hotel.

Contact Hôtel reserves the right to modify, adapt or terminate the Lowest Price Guarantee and the conditions of this Guarantee at any time and without notice.

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