Discover the Contact Hotels network
Choosing a Contact Hotels is more than wanting to be satisfied with the accommodation, it is prioritizing values: personality and loyalty.
Created in 1990, the Contact Hotels Group was born from the intuition of hotelier friends: to unite hotel professionals, with a view to optimizing the quality services provided to their customers, while preserving their unique features.
Today, there are more than 350 hotels to welcome you throughout France, with a unique and efficient loyalty program bringing together more than 140 members... and a France-based customer service, available by phone and email, where real humans answer you.
Two brands and 350 hotels in France
Contact Hotels
“The added human contact”
Contact Hotels offers authentic and welcoming stays thanks to a selection of 2 to 4 star hotels, for your business trips as well as for your family getaways.
- +260 2 to 4 star hotels*
- Throughout France
- Cash & Smile Loyalty Program
*Other hotels will be joining us in the coming months. Stay up to date on our latest news on our website or by following us on social media.
Charm & Character
"Hospitality & Art of Living in France"
Charme et Caractère offers 3- to 5-star hotels, combining elegance and unique charm. Each carefully selected establishment promises a memorable stay blending authenticity and refinement.
- +100 3 to 5 star hotels*
- Throughout France
- Cash & Smile Loyalty Program
*Other hotels will be joining us in the coming months. Stay up to date on our latest news on our website or by following us on social media.
Our values
Choosing our hotels means supporting a committed and responsible hotel industry, respectful of its environment and committed to people above all.
Our establishments prioritize a warm welcome, simplicity and exchange, to make each trip a unique and memorable experience.
We believe in more sustainable and respectful tourism. Our hoteliers are committed to concrete actions to promote short supply chains, limit environmental impact, and promote more ethical and responsible tourism.
Not robots, but humans. Just women and men who manage Contact Hotels on a daily basis.
Our commitments
In addition to caring for our guests, we care for our planet, our employees, and our local economy. Contact Hôtels encourages and supports hoteliers in their commitment to action through our Contact Planet Score.
The Cash & Smile loyalty program
Cash & Smile, the only 100% independent hotel loyalty program:
By joining Cash & Smile, you're doing more than just saving on your stays: you're choosing a different way to travel by booking directly with independent, passionate hoteliers committed to their region. You're opting for an authentic, local, and humane hotel experience, where every stay is an encounter, and every hotelier is a craftsman of your comfort.
