Services
24/24 reception (watchman or terminal)
Holiday vouchers
Bicycle storage
Electric car charging station
Partner restaurant
Coach parking
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Schedules
Reception
7/7 and JF: 7 a.m. to 22 p.m.Location of the hotel
Your hotelier
Anaïs Cottin and Nicolas Vidroc
At your serviceCustomer reviews
Rating given by 194 customers
4.4
/5
Our commitments Planet Contact
Being an eco-responsible hotelier: 5.1/10
Being a local and committed player: 3.5/10
Being an inclusive and caring employer: 8.2/10
About the hotel
The Hotel Les Platanes in Villeneuve-sur-Lot (47), between Agen and Bergerac, will welcome you with the generosity of this warm and gourmet region of Agenais, known for its prunes. To welcome you, you will find in your room a kettle, choice of teas, coffees, and a bottle of spring water.
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1.5 /5
12/09/2026 - Stay on 10/09/2026
Foul smell in the hotel… room far from clean. Friendly receptionist, the only positive point.
5.0 /5
24/08/2026 - Stay on 22/08/2026
2.9 /5
20/08/2026 - Stay on 08/08/2026
- Bathroom in need of renovation; mold, broken sink light, weak water pressure, and poor hot/cold temperature control. - Problem with the texture of the bed linens.
Hello Ms. Thenon, Thank you for your feedback. While you appreciated the hotel's location and the comfort of our mattress, we sincerely regret that several aspects of your stay did not meet your expectations. The perceived lack of staff presence during your stay does not reflect our usual standards of hospitality. Similarly, the issues noted in the bathroom have been immediately reported to our maintenance department for repair. Finally, we are having a thorough discussion with the housekeeping team regarding the removal of cobwebs and have taken note of your comment about the texture of our sheets so that we can consider replacing them. Sincerely, The Hotel Management
3.3 /5
10/08/2026 - Stay on 08/08/2026
It was 37°C outside and 30°C in the room; impossible to sleep, we were sweating profusely lying down. Air conditioning is an extra charge, which is outrageous for rooms in the attic. Outside noise is audible from the room for a good part of the night. Otherwise, the bathroom has been renovated with a nice shower. The bedding is adequate. Breakfast is good.
Hello Ms. Even, Thank you for taking the time to share your feedback following your stay. We are delighted that you appreciated the renovation of our bathroom, the quality of the bedding, and our breakfast buffet. However, we sincerely regret that the intense heat disturbed your sleep. Our rates and options, particularly regarding air conditioning, are designed to offer our guests the fairest choice, but we fully understand your discomfort during a heatwave. Your comments about the insulation and noise levels are being carefully considered as part of our ongoing improvements. We hope to have the pleasure of welcoming you back for a future stay in milder weather. Sincerely, The Hotel Management
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