Our control procedure
Our customers are contacted following their stay in one of our Contact Hotels hotels.
The daily list of travelers who have left or returned from a stay is automatically generated by our IT systems and automatically transmitted to the IT systems of our service provider, Expérience Hôtel . This transmission takes place via a secure computer connection, to a dedicated directory accessible only to us and Expérience Hôtel .
An automatic process sends requests for review collection to all email addresses.
Each traveler clicks on the feedback requests and completes the satisfaction questionnaire.
Special general conditions
- No compensation is requested from the customer in the review collection procedure with Expérience Hôtel
- The notice will be published within a maximum of seven (7) days from the validation of the Notice.
- The maximum retention period for a notice is 2 years.
Find all the conditions of our partner on the Hotel Experience website.
